The Importance of Perceived Organizational Support in the Workplace

What is Perceived Organizational Support?

Perceived organizational support (POS) refers to the extent to which employees believe their organization values their contributions and cares about their well-being. When employees feel supported, they are more likely to be engaged and committed to their work.

Why is POS Important?

1. Increased Job Satisfaction
   When employees feel that their organization supports them, they tend to have higher job satisfaction. This satisfaction can lead to better performance and reduced turnover.
2. Enhanced Employee Engagement
   Supportive environments encourage employees to be more engaged. Engaged employees are more productive and contribute positively to the workplace culture.
3. Lower Stress Levels
   Knowing that their organization cares about them can reduce stress. This leads to better mental health and workplace harmony.

Types of Perceived Organizational Support

1. Emotional Support
   This involves showing empathy and understanding towards employees. For example, a manager who listens to an employee’s concerns about workload can provide emotional support.
2. Instrumental Support
   This type of support includes providing resources or help to complete tasks. For instance, offering training or tools necessary for job performance.
3. Informational Support
   Sharing useful information that can help employees make decisions or improve performance. An example would be regular updates on company policies or changes.

Real-Life Examples of POS

• Flexible Work Hours: A company that allows employees to adjust their work hours to accommodate personal needs shows that it values their work-life balance. This flexibility increases perceived support.
• Employee Recognition Programs: Organizations that regularly recognize and reward employee efforts make their team feel valued. For instance, a monthly ‘Employee of the Month’ award can boost morale significantly.
• Mental Health Resources: Providing access to counseling services or wellness programs demonstrates that an organization cares about the mental health of its employees.

Steps to Enhance Perceived Organizational Support

1. Communicate Openly
   Encourage open lines of communication between management and staff. Regular check-ins can help employees feel heard and valued.
2. Create a Supportive Culture
   Foster a workplace culture where support is a core value. This can be done through team-building activities and supportive policies.
3. Solicit Feedback
   Regularly ask employees for feedback on their needs and concerns. This shows that the organization is willing to adapt and support its employees.
4. Provide Training and Development
   Investing in employee growth through training programs signals that the organization is interested in their long-term success.

Comparison: High vs. Low POS

POS plays a critical role in shaping an effective and positive workplace. Organizations that prioritize the well-being of their employees can cultivate a thriving work environment that benefits everyone.